Expert Advice

Exceptional Service

TERMS, CONDITIONS AND PRIVACY

CONTENTS
COMPLAINTS
TERMS AND CONDITIONS
PRIVACY POLICY (GDPR) AND COOKIES

COMPLAINTS

We rarely receive complaints, therefore our complaints procedure is very brief.

1) If you are dissatisfied with our service for any reason please let us know via email – info@iazure.co.uk

2) We will acknowledge your complaint within 5 working days.

3) If you are still dissatisfied 8 weeks after complaining you can escalate the matter to The Independent Property Ombudsman, The Property Redress Scheme, by clicking any of the PRS images on this site.

We are a member of the:

The Property Redress Scheme

The Independent Property Ombudsman

Which is Authorised by Trading Standards And The Department for Communities and Local Government (“DCLG”)

TERMS AND CONDITIONS

AGREEMENT – “EXPRESS EVICTIONS” (Trading Style of Azure Property Services Limited).

This Agreement is made between the Owner(s)/Landlord(s) of the property for whom services are provided/paid for, hereinafter called “The Owner”, and the Agency named above acting as Agent for the Owner, and hereinafter called “The Agent”.

1) If a mortgage exists on the property, The Owner must obtain any necessary consent from the lender(s) to proceed.
2) If The Owner is a leaseholder the terms of the lease must be checked and any necessary consent to proceed obtained.
3) The Owner is responsible for all legal costs relating to any instruction by The Owner for any service(s) provided.
4) Whilst The Agent shall use their best judgement in the execution of their service, The Agent shall not under any circumstances be liable for any losses; for any outcome of the service or for any legal costs resulting therefrom.
5) This Agreement will remain in force until terminated by written notice by one party on the other provided that The Agent may terminate this Agreement forthwith and without service of notice in the event of any action or omission by The Owner or The Owner’s representative which frustrates the continued performance of The Agent’s service.
6) The Agent will in no event be liable to any party for any: costs; loss of profits; loss of business; loss of revenue; loss of or damage to property; loss of savings (whether anticipated or otherwise); and/or any indirect, special or consequential loss or damage.
7) ALL OWNERS MUST CHECK ALL DOCUMENTS PRODUCED BY THE AGENT FOR ERRORS AND REPORT ERRORS TO US IMMEDIATELY, THE ONUS IS ON THE OWNERS TO ENSURE DOCUMENTS WE PRODUCE FOR THEM ARE ACCURATE.
8) On your behalf and acting as your agent we will instruct our lawyers to attend hearings in the County Courts strictly in accordance with your instructions.
9) To obtain a refund for any Express Evictions service customers must email info@iazure.co.uk within 30 days from the initial date of order to make a claim.
10) The Agent will only refund for services where there was an error or omission made by The Agent. If the error or omission was made due to incorrect information being provided by any other party then no refund will be made.
11) The Agent will, if appropriate, refund only fees paid to The Agent for services provided by The Agent. As stated above The Agent will not be liable for any other costs or losses for any reason.
12) The Agent are not a law firm nor solicitors and nor do they purport to be. They are not, nor are they required to be, regulated by the Law Society or the SRA.
13) Free legal representation in court is limited to one hearing, regardless of the outcome of that hearing.
14) Free initial advice and the free initial case review is limited to a maximum of 15 minutes of the advisors’ time.
15) Any person instructing us or making payment on behalf of The Owner confirm they have received any relevant permission and authority.
16) By making payment for any “Express Eviction” service The Owner accepts and agrees to these terms and conditions.
17) The Management’s decision is final.

PRIVACY POLICY (GDPR) AND COOKIES

  1. Introduction

1.1    We are committed to safeguarding the privacy of Azure Property Services visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of Azure Property Services visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of Azure Property Services, we will ask you to consent to our use of cookies when you first visit our website.

1.4    Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.

1.5    In this policy, “we”, “us” and “our” refer to Azure Property Services Limited. For more information about us, see Section 12.

  1. How we use your personal data

2.1    In this Section 2 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

2.2    We may process data about your use of any Azure Property Services website and services (“usage data“). The usage data may include, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of Azure Property Services websites and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3    We may process your profile data (“account data“). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.4    We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and tenancy details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

2.5    We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include your name, address, telephone number, email address and tenancy details. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.6    We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.7    We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.8    We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include (but not limited to) your name, your contact details and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

2.9    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

2.10  We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters] (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.11  We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.13  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.14  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining managing risks, or obtaining professional advice or insurance coverage. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.15  In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.16  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

  1. Providing your personal data to others

3.1    We may disclose your personal data to any member of our group of companies (this means our trading styles, our company and all its subsidiaries) as reasonably necessary for the purposes of providing services to you, and as legalyl required, as set out in this policy. Information about our group of companies can be found at www.iazure.co.uk.

3.2    We may disclose your personal data to our solicitors, legal partners, insurance partners insurers and/or professional advisers insofar as reasonably necessary for the purposes of providing services to you, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure and for obtaining or maintaining insurance coverage.

3.4    Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at their website.

3.6    In addition to the specific disclosures of personal data set out in Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  1. International transfers of your personal data

4.1    In Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.3    The hosting facilities for our website are situated in The EU. The European Commission has made an “adequacy decision” with respect to the data protection laws these countries. Transfers within these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

4.5    You acknowledge that personal data that you submit for publication (such as you leaving a review, you writing a blog post or you writing a comment post) through our website or service or any other service(s) provider may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

  1. Retaining and deleting personal data

5.1    Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3    We will retain your personal data as follows:

(a)    Personal Data will be retained for maximum time required to provide services to you.

5.4    Notwithstanding the other provisions of Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. Amendments

6.1    We may update this policy from time to time by publishing a new version on our website.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3    We may notify you of significant changes to this policy by email or through message or via on our website.

  1. Your rights

7.1    In Section 7, we have summarised the rights that you have under data protection. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2    Your principal rights under data protection are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)     the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

7.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data contacting us.

7.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13  You may exercise any of your rights in relation to your personal data by written notice to us.

  1. About cookies

8.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

9.1    We use cookies for the following purposes:

(a)    authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b)    status – we use cookies to help us to determine if you are logged into our website;

(c)    personalisation – we use cookies to store information about your preferences and to personalise the website for you;

(d)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e)    advertising – we use cookies to help us to display advertisements that will be relevant to you;

(f)     analysis – we use cookies [to help us to analyse the use and performance of our website and services; and

(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

  1. Cookies used by our service providers

10.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

  1. Managing cookies

11.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

11.2  Blocking all cookies will have a negative impact upon the usability of many websites.

11.3  If you block cookies, you will not be able to use all the features on our website.

  1. Our details

12.1  This website is owned and operated by Azure Property Services Limited.

12.2  We are registered in England and Wales under registration number 10367847, and our registered office is Ivy Business Centre, Manchester, M35 9GB.

12.3  Our principal place of business is at Ivy Business Centre, Manchester, M35 9GB.

12.4  You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form at www.iazure.co.uk;

(c)    by telephone, on 0800 566 8 566; or

(d)    by email, using info@iazure.co.uk.

  1. Data protection officer

13.1  Our data protection officer’s contact details are:

Awais Tufail

Operations Manager

Azure Property Services

Ivy Mill Business Centre

Manchester

M35 9BG

0800 566 8 566

Speak to an eviction expert

365 days a year